Staging environment

Structuring Feedback For Maximum Impact

Hosted by Katie O'Brien Ceccarini

76 students

In this video

What you'll learn

How to open a feedback conversation

Learn the 3 components that make for a successful Headline to kickstart an impactful feedback interaction.

How to decide if feedback needs to be given

Get to action more quickly by reducing the time wasted debating if you should have the conversation or not.

How to structure feedback using Headline, Observation, Ask

Remove the guess work of how to open and close an impactful feedback conversation with this proven framework.

Why this topic matters

The hardest part about feedback conversations is simply starting them. Managers aren't taught the tactics that enable them to open up a direct, caring, action oriented feedback conversation in a way that doesn't spark defensiveness or dread. That changes when you adopt the Headline, Observation, Ask model and you know the 3 core components for a successful transition.

You'll learn from

Katie O'Brien Ceccarini

Author, Certified Coach, led CS training Yelp, Head of L&D, trained 1000s

Katie O'Brien Ceccarini is a Certified Executive Coach, Founder of Endurance Management Coaching, and author of Fearless Feedback: Everything Managers Have Never Been Taught About Feedback.

She started managing at twenty-two with no training or handbook and has spent more than two decades in the trenches — from running after school tutoring centers to scaling Customer Success at Yelp, to serving as Head of Learning & Development at Opendoor, to founding her own coaching and training business. She knows what it feels like get thrown in the deep-end, learn from it, and come back better.

Everything she teaches comes from real teams, real conversations, and real results.


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Go deeper with a course

Fearless Feedback Mastery - How to Deliver Feedback that Drives Change
Katie O'Brien Ceccarini
View syllabus