In this video
What you'll learn
How to open a feedback conversation
How to decide if feedback needs to be given
How to structure feedback using Headline, Observation, Ask
Why this topic matters
You'll learn from
Katie O'Brien Ceccarini
Author, Certified Coach, led CS training Yelp, Head of L&D, trained 1000s
Katie O'Brien Ceccarini is a Certified Executive Coach, Founder of Endurance Management Coaching, and author of Fearless Feedback: Everything Managers Have Never Been Taught About Feedback.
She started managing at twenty-two with no training or handbook and has spent more than two decades in the trenches — from running after school tutoring centers to scaling Customer Success at Yelp, to serving as Head of Learning & Development at Opendoor, to founding her own coaching and training business. She knows what it feels like get thrown in the deep-end, learn from it, and come back better.
Everything she teaches comes from real teams, real conversations, and real results.
Go deeper with a course

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